Emily Steele joins IBS Intelligence podcast to explore the future of branches
Is the bank branch still relevant in today’s digital-first world? Savana President Emily Steele says yes, if banks embrace modernization.
In a recent episode of the IBS Intelligence podcast, Emily explored how technology can transform branches into high-value hubs of advice and customer connection. She discussed:
- Why digital efficiency and human connection must work together
- How data and personalization can make branch interactions more meaningful
- Why modernisation is critical to keeping branches competitive in today’s market
The conversation highlights a clear opportunity: modern technology does not replace the branch but instead gives bankers the time, tools, and insights to focus on what matters most – building stronger relationships with their customers.
🎧 Listen to the full podcast on IBS Intelligence
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